The Approved Solar Retailer program has now been replaced by the New Energy Tech Consumer Code (NETCC) program. In recent years, there has been a growing interest in renewable energy solutions, particularly solar power. With the rise in popularity of solar installations, it’s essential to have industry-wide standards in place to protect consumers and ensure quality services. For many years, the Approved Solar Retailer program has been the gold standard for solar companies in Australia. However, the program is now being replaced by the New Energy Tech Consumer Code program (NETCC). In this article, we’ll explore what this change means for consumers and the solar industry, focusing on how EFS Solar adapts to this new landscape.
The New Energy Tech Consumer Code (NETCC) program is a comprehensive accreditation program for renewable energy retailers, including solar retailers. The program was developed by the Clean Energy Council to ensure that retailers provide quality service and adhere to industry standards.
The NETCC program will benefit consumers in several ways. Firstly, it provides a more comprehensive approach to consumer protection in the solar industry. The program includes requirements for participants to have appropriate licenses and insurance, provide accurate and transparent information to customers, and comply with relevant laws and regulations. This means that consumers can expect greater protection and transparency from NETCC participants.
Secondly, the program includes a complaints and dispute resolution process. This means that if a customer has a complaint or dispute with a NETCC participant, there is a formal process for resolving the issue. This provides consumers with an additional level of protection and gives them confidence that any issues they have will be addressed reasonably and efficiently.
Finally, the NETCC program requires participants to provide warranties and guarantees for their products and services. This means that if something goes wrong with a solar installation, the customer can expect the issue to be addressed by the retailer promptly and professionally.Overall, the NETCC program protects consumers and ensures they receive quality service from solar retailers. By participating in the program, retailers are demonstrating their commitment to providing the highest service standards and giving consumers confidence that they are dealing with a reputable and trustworthy company.